Terms & Conditions

This business is owned and operated by Private Drivers Online Pty Ltd (“PDO”, "we", "us" or "our"). Please carefully read the following Terms & Conditions governing your use of the Website and Services we offer ("Terms & Conditions"). By accessing the Website and using our services, you agree to and are bound by these Terms & Conditions. "IF YOU DO NOT AGREE TO THESE TERMS & CONDITIONS, DO NOT USE THIS WEBSITE AND OUR SERVICES." We reserve the right to change the Terms & Conditions at any time and will post any new or revised Terms & Conditions on the Website.

Your continued use of this Website and using our services constitutes acceptance of the Terms & Conditions in effect at the time of such use. Accordingly, we recommend that you periodically visit this page to review the then-current Terms & Conditions to which you are bound. All transactions are done in Australian Dollars: All transactions, be it in cash, e-payment or by credit or debit cards shall be conducted in Australian Dollars unless agreed prior to services being provided.

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You/Your/Hirer: The individual, company or entity who booked and/or paid for and/or used the services.

Quote/Booking/Reservations: Online quotations in terms of price, time or distances are for guidance only and are subject to verification and approval/acceptance by management. We are not bound to accept a quotation that is generated incorrectly because of some bug or glitch in the price database. We only accept online bookings for the next day or later and reservations are always processed during office hours. For last minute transfer bookings please contact us on 02 7228 1444. Bookings made via e-mail short notice cannot be guaranteed to be fulfilled. If the booking for your transfer is made by telephone, your reservation is also subject to, acceptance of the Terms & Conditions described on this page. An online booking is not a confirmed booking until such time the booking details are verified and sent to you with a confirmation of the booking details with a reference number. If you attempt to make an online booking and do not receive a confirmation email/booking reference number, please feel free to contact us either by telephone/email. We are not responsible for any bookings that contain incorrect contact details and hence cannot be verified. All such bookings shall remain as unconfirmed bookings. All bookings made either online or offline are subject to vehicle availability. If we are already booked, then we will advise via reply email as soon as possible. If our service includes two or more passengers, the person making the reservation shall be deemed and will act as an agent for all members of the party and accepts the service conditions on behalf of each member of the party. Bookings done over the telephone or via email are also deemed to accept the Terms & Conditions of this website. Pick up times are at the sole discretion of the passenger; PDO Drivers will only provide guidance in the form of typical travel times and distances. Allowances should be made for the time of day, peak traffic congestion and weather conditions or any circumstances. We shall not be, under any circumstances, be responsible for missed flights / late arrival at destinations.

Fees & Payments: You will be quoted a fixed price fee our services with the exception of hourly or daily hire for which a fixed rate will be quoted. For a booking to be considered as absolutely confirmed, payment in full is required. The full quoted fee for all trip segments must be paid no later than 72 hours prior to the first pick up time. If the booking is requested less than 72 hours prior to the pick up time for the first trip segment, full payment is required at the time of booking. Payments can be made via credit or debit cards, either online or via a credit card reader that may be carried by the driver.

Cancellations / Amendments: Due to the precise requirements for effective scheduling of our drivers and vehicles, cancellation fees are payable as noted below. Note that the cancellation charge only applies to the FARE + GST portion of the total fee. Costs that have not been incurred will not be counted in the calculation of the cancellation fee.
A. If cancellation occurs less than 72 hours but more n 48 hours prior to the pick up time, 25% of the fare + GST.
B. If cancellation occurs less than 48 hours but more n 24 hours prior to the pick up time, 35% of the fare + GST.
C. If cancellation occurs less than 24 hours prior to the pick up time, 50% of the fare + GST.
Amendments can be made at any time and PDO reserves the right to charge an administration fee of $30 + GST for each time an amendment is requested.

Airport / Cruise Transfers: An itinerary will be emailed to you following your booking. Please check the itinerary for accuracy or advise us if you did not receive it by email. If you have made a mistake or require a change can make changes up to 24 hours before your transfer (subject to availability) without charge. We are not responsible if you miss your transfer because of your failure to check itinerary for accuracy. Whilst we will be digitally monitoring your stated flight or cruise, we ask that you provide as much notice as possible if your flight or cruise is cancelled. For inbound international flights and cruises, if there are any delays in customs, you must contact us as soon as possible to inform us about the delay and we will wait without charge for up to one hour from the time your flight has landed. Delays between 60 and 90 minutes will attract a fee of $50 + GST. Subject to availability, we may wait up to two hours beyond the last published arrival time. If you fail to contact us regarding delays after landing or fail to respond to our communication attempts, you will forfeit your full fare. Due to conditions outside our control, you will need to seek recourse from the party responsible for the delay. We strongly recommend you take out travel insurance to cover such incidents. If you miss your connecting flight and you are now coming in later flight, please inform us via our helpline number for the confirmation of the change. If you are emailing us about the change of the pickup time, please ensure that you have received the acknowledgement of the email and confirmation of the change (subject to availability).

Early Airport Arrivals: If your flight arrives early, we will make sure that our driver is at the airport as close to the time possible. As all the cars are rostered and in some situations, you might have to wait if your flight has arrived early as this is unpredictable. As we track all the flights, we will make every effort to pick you up as soon as possible, however, we cannot guarantee this. As a guide, most of the time at the domestic airport, the average pick-up time after landing is 10 minutes to 20 minutes and at international, the anticipated time is 25 minutes to 45 minutes. Failure to arrive at the time/place of booking without an emailed cancellation notice and receipt of same from us will result in "no show" thus entitled to 100% forfeiture. When you arrive at the Airport please make an endeavour to locate our driver; a refund will only be provided if our driver fails to reach your pick-up point, but no refund will be considered if the driver is at the pick-up point but you fail / neglect to contact or locate him/her.

At Pick-up Point: We give 10 minutes complementary waiting time. If you need our driver to wait any longer than this, waiting time will be charged from the original pick-up time in the booking (this is subject to availability). The driver will make every effort to contact you should you not be at the pick-up point at the agreed time; however, the driver has full right to leave if no communication is returned and the job will be recorded as a "No Show". Overtime/waiting rates are charged at $2.50 + GST per minute. Waiting beyond the times noted above is strictly subject to availability. Please check with our helpline number for more information.

Accidents or Breakdowns: In case of any incident, accident or any breakdown during the journey: The full refund of the service will be provided in the same way as it was paid. We will help you to contact a replacement service to complete the journey on your own expense.

Liabilities & Insurance: We accept no liability or claim for liquidated damages, consequential loss or for any other eventuality.

Vehicle Restrictions & Road Rules: There may be instances where our vehicles are unable to be negotiated over certain objects like speed bumps, through turns, driveways or in any unsafe conditions etc., making some locations inaccessible. In such a case, we will endeavour to pick up / drop passengers at the closest safest point possible. Should the driver believe any location or situation unsuitable for the vehicle, an alternative will be sought & used, or termination of travel will occur if necessary - the driver's decision will be final and no refund will be paid. Drivers will adhere stringently to all legal road rules at all times. All drivers will plot their travel routes and the company is not liable for the same.

Food & Non-Alcoholic Drinks: At the driver’s discretion, certain food and non-alcoholic drink items may be consumed during your trip. Items that have the potential to result in mess or damage to the vehicle will be refused. You are responsible for ensuring that such items do not create damage or leave a mess and a cleaning / downtime fee (see below) will be charged should this occur.

Smoking, Vaping, Illegal Substances & Alcohol: Smoking, vaping, and the use of illegal substances is strictly prohibited. NSW transport regulations also prohibit the carrying of open alcohol containers in our vehicles, the penalty for which is borne by the offending passenger and is currently gazetted at $1,100.

Cleaning and Downtime Fees: Should cleaning be required, a cleaning fee commensurate with the nature of the mess will be charged to you. This will be the actual fee incurred by us. A downtime fee of $40 +GST per 15 minutes will apply to the actual cleaning time and reasonable travel time to a suitable cleaning facility.

Vehicle Damage: Should you, or any of your party cause damage to the vehicle (other than the cleaning related damage referred to above), you will incur the full cost of repairs of such damage plus a downtime fee of $300 +GST per day whilst the vehicle is unable to be used for its commercial purpose. We have a Zero Tolerance Policy about misusing our services. Please help us to maintain service standards during each and every trip.

Sub-contractors/Contractors: The services of other similar Transfer companies may be used during peak times. Although other companies will remain under our supervision, they are governed by their own operational guidelines and operate at all times under their own insurance policies.

Client Usernames and Passwords: You may be required to set up an account with PDO in order to access certain areas of the Website. You must be 16 years of age or older to register for an account and only one (1) account is allowed per person. You are solely responsible for keeping the security and confidentiality of your account and any password you use to access the Website. You agree not to transfer your password, username, account, or the use of your account, to any third party. You are also solely responsible for all interactions with the Website that occur in association with your password or username. You agree to immediately notify PDO at the following email address bookings@privatedrivers.online of any unauthorized use of your password or username or any other breach of security related to your account or the Website and to "log off" from your account (if applicable) at the end of each session. We are not liable for any loss or damage arising from your failure to follow any of the foregoing obligations. All registration and billing information supplied must be true and accurate. Supplying any untruthful or inaccurate information may constitute a breach of these Terms & Conditions. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the services offered. We reserve the right to refuse service, terminate accounts, remove, or edit content or cancel bookings at our sole discretion.

Ownership of Materials, Website Access and Limited License: All of the Web site's content, including, without limitation, any materials, information, matter, files, text, data, graphics, logos, designs, pictures, photographs, images, illustrations, computer generated displays and interfaces, software, audio recordings, video recordings, audio-visual recordings, documents, articles, blogs, advertising copy and other works of whatsoever nature (collectively, the "Materials"), is owned or licensed by PDO and protected by applicable by Australian and international copyright, trademark, patent and/or other intellectual property laws. The choice, coordination, arrangement and other compilation of the Materials on the Website is the exclusive property of PDO and is protected by Australian and International copyright laws. PDO grants you a limited license to access the Website and make personal non-commercial use of the Materials subject to these Terms & Conditions. You may not change, copy, download, distribute, transmit, display, perform, reproduce, publish, license, create works derived from, transfer, sell or otherwise use the Materials in any way for any public or commercial purpose without the prior written consent of PDO. PDO neither warrants nor represents that your use of the Materials will not violate any law or infringe upon the rights of any third party. All rights not granted to you herein are expressly reserved and owned by PDO or PDO's licensors.

Trademarks: The registered and unregistered trademarks, trade names, domain names, service marks, trade dress and logos displayed on the Website, including, without limitation, are owned or licensed by PDO. No right or license to use the Marks is granted to you under these Terms & Conditions and your access to or use of the Website does not authorize you to use the Marks in any manner.

Disclaimer of Warranties: This website is provided by PDO on an "as is" and "as available" basis. To the fullest extent permissible by applicable law, PDO disclaims all implied warranties, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement of proprietary rights. PDO makes no representations or warranties of any kind, express or implied, as to the operation, security or use of the website, the availability of any goods or services offered on the website or the accuracy, reliability, completeness or timeliness of the services, products, materials, user content or other items offered or included on this website. PDO does not warrant that any functions, inaccuracies or typographical errors in the materials or user content will be repaired or corrected or that the website or the server that makes it available are free of viruses or other harmful components. PDO is not responsible for any damage to your computer, computer system or portable devices resulting from use of the website, or any materials downloaded or otherwise obtained from the website, including, without limitation, damages from any security breach, virus, bug, tampering, fraud, error, omission interruption, defect, delay in operation or transmission, computer line or network failure or any other malfunction. Because some states or other jurisdictions do not allow the exclusion of implied warranties, some or all of the above exclusions may not apply to you.

Future Communication: PDO may use your personal information to contact you in future with Newsletters, Marketing or any Promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from PDO by following the unsubscribe link or instructions to provide in any email we send in future.

Limitation of Liability: Under no circumstances and under no legal or equitable theory (whether in tort, contract, strict liability, warranty or otherwise), shall PDO, the PDO affiliated parties, the officers, directors, employees, agents and representatives of each, or any of PDO's vendors or suppliers be liable for any indirect, punitive, incidental, special, exemplary or consequential damages of any nature arising out of or in connection with: (i) the use of or inability to use the website, the materials or any products or services offered through the website; (ii) any transaction conducted through or facilitated by the website; (iii) any claim attributable to errors, omissions or inaccuracies in the website, the materials or any user content; (iv) unauthorized access to or alterations of your transmissions or data or (v) any other matter relating to the website; even if the parties have been advised of the possibility of such damages. If you are dissatisfied with the website, the materials or these Terms & Conditions, your sole remedy is to discontinue using the website. Because some states or other jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, some or all of the above limitations and exclusions may not apply to you. In such states and other jurisdictions, PDO's liability is limited or excluded to the greatest extent permitted by law.

Circumvention: You acknowledge and agree that you shall not circumvent or attempt to circumvent any of these Terms & Conditions or our services we offered through the Website or over the phone or otherwise interrupt or attempt to interrupt the operation of the Website and our services (a "Circumvention Act"). If we determine, in our sole discretion, that you have engaged, or attempted to engage, in any Circumvention Act or other fraudulent act with regard to the Website and our services, then, in such an event, we reserve the right to institute civil or criminal proceedings against you and to report you to the relevant regulatory authorities. In any circumstances, for use of our services if you enter into a dispute of the payment with your credit card provider or PayPal once you have used our services. We may charge interest on the unpaid amount at the Cash Target rate, from the day you have used our services. Failure to pay the subsequent demanded/ unpaid invoice may result in the state government issuing a penalty infringement notice as a fare evasion or referral of this matter by PDO for Civil Debt recovery action.

Termination: These Terms & Conditions are effective until terminated by either you or us. You may terminate these terms at any time by discontinuing use of the Website and our Services. Your access to the Website may be terminated immediately without notice from us if we determine, in our sole discretion, that you have failed to comply with any term or provision of these Terms & Conditions.

Revisions to the Website: We reserve the right at any time and from time to time, temporarily or permanently, to: (i) modify or discontinue the Website or any services offered through the Website without notice to you; (ii) limit the Website's availability to any persons, geographic areas or jurisdictions we choose; (iii) charge fees in connection with the use of the Website and modify and/or waive any such fees and/or (iv) offer opportunities to some or all of the users of the Website. You acknowledge and agree that neither PDO nor any of the PDO Affiliated Parties shall be liable to you or to any third party for any modification, suspension or discontinuance of all or any portion of the Website, the Materials or any services offered through the Website.

Use Of Cookies: Cookies are utilized on this site. Information gathered using Cookies might be utilized to investigate the capacity and utilization of the site, dependable on an unknown premise. Assessments and diagrams might be produced concerning the number of visits, a number of pages saw per client and so on. The investigation will be utilized only for reasons for our own statistical surveying and for the change and the improvement of our site. Security: We reserve the right to monitor all network traffic to the Website and our services user to identify and/or block unauthorized attempts to (i) upload content to the Website; (iii) modify the Website's Materials or any User Content and/or (iii) cause damage to the Website or our offered services in any fashion. Anyone using the Website and our services expressly consents to such monitoring.

Indemnification: You agree to indemnify, defend and hold PDO, the PDO Affiliated Entities and the officers, directors, employees, representatives and agents of each (collectively, the "PDO Indemnified Parties") from and against any and all costs, expenses, fees, including, without limitation attorneys' fees, charges, expenditures, damages, liabilities and/or other losses of whatsoever nature incurred by any of the PDO Indemnified Parties with respect to, arising from or out of any claim relating to your: (i) use of the Website and our services (including, without limitation, your posting of any User Content on the Website); (ii) violation of these Terms & Conditions or (iii) violation of any law or infringement of the intellectual, property, privacy, publicity or other rights of any third party.

Governing Law, Venue and Jurisdiction: These Terms & Conditions shall be governed by and enforced in accordance with the law of the State of New South Wales, Australia, and/or the law of the State or Territory in which the transfer occurs, without giving effect to any choice of law or conflicts of law rules of any jurisdiction. Venue and jurisdiction for any claim with respect to or arising out of these Terms & Conditions shall lie in the state or federal courts sitting in Sydney, NSW, to which you hereby unconditionally consent. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or relating to: (i) use of the Website; (ii) these Terms & Conditions and/or (iii) the Privacy Policy, must be filed within ONE (1) YEAR after such claim or cause of action arose or will be forever barred.

Content & All materials: All content including images, details, data, illustrations, designs, icons, photographs, video clips, text, software, graphics, scripts, logos, and other materials that are part of this Site (collectively, the "Content") are owned exclusively (either directly or indirectly) by PDO and/or its content providers. The Content is protected by copyrights, trademarks, service marks, trade dress and other intellectual or ownership rights owned by the PDO and/or its content providers. If there are any questions regarding Website images, details, data, illustrations, designs, icons, photographs, video clips, text, software, graphics, scripts, logos, and other materials, please contact us at bookings@privatedrivers.online and we will respond as soon as possible.

General Provisions: These Terms & Conditions constitute the entire agreement between you and us concerning the subject matter hereof. No prior or contemporaneous representations, inducements, promises, or agreements, oral or otherwise, between you and us with reference to the subject matter of these Terms & Conditions will be of any force or effect. Section headings are used for convenience only and shall have no interpretive effect or impact whatsoever. If anyone or more of the provisions of these Terms & Conditions should be ruled wholly or partly invalid or unenforceable by a court or tribunal with dispute or interpretive jurisdiction over the Terms & Conditions, then such provision shall be reformed by such court or tribunal in such a manner to make the provision enforceable and as near the manifest intent of both you and us as possible and the validity and enforceability of all other provisions of the Terms & Conditions shall be unaffected. Our waiver of the performance of any provision of these Terms & Conditions shall not be a waiver of, nor prejudice to our right to require, strict performance of the same or any other provision in the future. The rights and remedies of you and us pursuant to these Terms & Conditions shall be cumulative and not alternative and no delay by either you or us in exercising any right or remedy hereunder shall constitute a waiver of such right or remedy or any other right or remedy or the further exercise thereof.

Rules for Sweepstakes, Contests and Similar Promotions: Any sweepstakes, contest, raffle or other similar promotion ("Promotion") made available through this Website is void where prohibited and governed by specific rules that are separate from these Terms & Conditions. By participating in any such Promotion, you will become subject to the Promotion's rules which may vary from these Terms & Conditions. Accordingly, we recommend that you read the rules for the applicable Promotion which will be posted on this Website and review our Privacy Policy, which governs any personal information you submit in connection with such Promotion.